Learn how to grow a successful subscription business Free resources to accelerate your growth

Learn how to grow a successful
subscription business

Free resources to accelerate your growth

Optimize How Your Customers Manage Their Own Subscriptions

Customers can sometimes be control freaks. Whether it’s being able to update a billing address without having to email someone or pausing a shipment for the month, customers tend to prefer a do-it-yourself approach to managing their own subscription settings.

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That’s why we revamped the ReCharge customer portal so your customers can fully manage all aspects of their subscriptions and you can focus on building your business. Here’s how it works:

Seamless Checkout Integration

The customer portal is seamlessly integrated within the checkout experience. Let’s take a look at an example of a woman named Sarah purchasing a beverage subscription.

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Sarah is prompted to create an account directly on the checkout page without having to leave to a separate page, helping to improve conversions.

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Easy Email Notifications

Sarah will then receive an email with a link to use if she ever wants to update her beverage subscription.

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Subscription Management

If Sarah clicks the link from her email, she’ll be prompted to log in.

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Once logged in, Sarah is able to view her subscription and her account settings. She can even update her billing information and view her purchase history.

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Success! Sarah is in the driver’s seat and your customer service team can start to get closer to inbox zero.

Useful tips to know

  • If customers do not create an account during checkout, they can easily create an account later on using the email they bought their subscription with
  • As a merchant, you’re able to view Sarah’s account by clicking her unique customer link
  • Checkout our full customer portal guide to learn how to optimize how your customers manage their subscriptions

 

  • http://noots.co Jmitch

    Hey all, cool news!

    Have you added the ability for users to actually login from a site though?

    It’s very standard for online stores to have a “Login” button. Unfortunately, that’s not been possible since we use ReCharge.

    I would love to have that available to our customers, as it’s a common request.

    Thanks, keep up the awesome work.

    • aguld

      Hey Jmitch,

      Your customers should be able to login through your Shopify store. Make sure you have accounts enabled under “Settings > Checkout > Customer Accounts”.

      If you already have that option enabled and aren’t seeing anywhere for the customer to login and/or register, I’d wager you’re looking at some kind of theme issue.