Learn how to grow a successful subscription business Free resources to accelerate your growth

Learn how to grow a successful
subscription business

Free resources to accelerate your growth

Optimize How Your Customers Manage Their Own Subscriptions

Customers can sometimes be control freaks. Whether it’s being able to update a billing address without having to email someone or pausing a shipment for the month, customers tend to prefer a do-it-yourself approach to managing their own subscription settings.


That’s why we revamped the ReCharge customer portal so your customers can fully manage all aspects of their subscriptions and you can focus on building your business. Here’s how it works:

Seamless Checkout Integration

The customer portal is seamlessly integrated within the checkout experience. Let’s take a look at an example of a woman named Sarah purchasing a beverage subscription.

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Sarah is prompted to create an account directly on the checkout page without having to leave to a separate page, helping to improve conversions.

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Easy Email Notifications

Sarah will then receive an email with a link to use if she ever wants to update her beverage subscription.

Screen Shot 2016-09-01 at 1.06.50 PM

Subscription Management

If Sarah clicks the link from her email, she’ll be prompted to log in.

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Once logged in, Sarah is able to view her subscription and her account settings. She can even update her billing information and view her purchase history.


Success! Sarah is in the driver’s seat and your customer service team can start to get closer to inbox zero.

Useful tips to know

  • If customers do not create an account during checkout, they can easily create an account later on using the email they bought their subscription with
  • As a merchant, you’re able to view Sarah’s account by clicking her unique customer link
  • Checkout our full customer portal guide to learn how to optimize how your customers manage their subscriptions


  • http://noots.co Jmitch

    Hey all, cool news!

    Have you added the ability for users to actually login from a site though?

    It’s very standard for online stores to have a “Login” button. Unfortunately, that’s not been possible since we use ReCharge.

    I would love to have that available to our customers, as it’s a common request.

    Thanks, keep up the awesome work.

    • aguld

      Hey Jmitch,

      Your customers should be able to login through your Shopify store. Make sure you have accounts enabled under “Settings > Checkout > Customer Accounts”.

      If you already have that option enabled and aren’t seeing anywhere for the customer to login and/or register, I’d wager you’re looking at some kind of theme issue.