Optimize How Your Customers Manage Their Own Subscriptions
Customers can sometimes be control freaks. Whether it’s being able to update a billing address without having to email someone or pausing a shipment for the month, customers tend to prefer a do-it-yourself approach to managing their own subscription settings.
That’s why we revamped the ReCharge customer portal so your customers can fully manage all aspects of their subscriptions and you can focus on building your business. Here’s how it works:
Seamless Checkout Integration
The customer portal is seamlessly integrated within the checkout experience. Let’s take a look at an example of a woman named Sarah purchasing a beverage subscription.
Sarah is prompted to create an account directly on the checkout page without having to leave to a separate page, helping to improve conversions.
Easy Email Notifications
Sarah will then receive an email with a link to use if she ever wants to update her beverage subscription.
If Sarah clicks the link from her email, she’ll be prompted to log in.
Once logged in, Sarah is able to view her subscription and her account settings. She can even update her billing information and view her purchase history.
Success! Sarah is in the driver’s seat and your customer service team can start to get closer to inbox zero.
Useful tips to know
- If customers do not create an account during checkout, they can easily create an account later on using the email they bought their subscription with
- As a merchant, you’re able to view Sarah’s account by clicking her unique customer link
- Checkout our full customer portal guide to learn how to optimize how your customers manage their subscriptions